Frequently Asked Questions
What kind of customer service do you provide?
We offer comprehensive customer service, including basic design, supporting facilities procurement, and the option to dispatch installation guidance.
How about the customer reviews of your company?
We are proud to have received consistently high five-star reviews from our customers, which stand as a testament to our commitment to quality and service.
What is your quality inspection process like?
Our strict quality inspection process ensures that every product meets the highest standards of excellence. From raw materials to finished goods, each stage is meticulously inspected to guarantee superior quality.
Can you send engineers or a whole team to install my project?
We will give detailed installation drawings for free. We can send engineers as an installation director or a team upon request.
Do you accept container loading inspection?
You are welcomed to send an inspector, not only for the container loading, but any time during the production time.
Do you offer designing service for us?
Yes, we could design full solution drawings as your requirements. By using AutoCAD, PKPM, MTS, 3D3S, Tarch, Tekla Structures (Xsteel) and etc. we can design complex industrial buildings like office mansions, super markets, auto dealer shops, shipping malls, 5-star hotels.
What is the delivery time?
Delivery time depends on order quantities. In general, the delivery time to the nearest seaport in China will be 40 days after receiving the deposit.
How can I get a quotation for my projects?
You can contact us by email, phone, Trade manager and so on 24*7 and you will get a reply within 8 hours.
What certifications has your company passed?
Our company has passed professional certifications such as IOS9000, CE, and SGS, ensuring that our products and services meet international standards.
